PRIVACY POLICIES

Purpose and Scope of Information Collection

The main information collected on the website includes:

• Full Name
• Email
• Phone number
• Customer address

These are the minimum necessary information for customers to be able to use Pine Village’s online shopping delivery service.

Scope of Information Use

Pine Village uses the information provided by customers to:

• Provide online shopping delivery services to customers.
• Send confirmation information, notifications about information exchange activities between customers and Pine Village Contact and support customers in special cases.
• Do not use personal information of customers outside the purpose of confirmation and contact related to transactions on the website.
• Pine Village is responsible for cooperating in providing customer information when requested by competent state agencies.

Information Storage Time Customer

Data will be stored until there is a cancellation request from the customer. Otherwise, in all cases, customer information will be kept confidential on Pine Village’s server or the server service provider partner. 

People or organizations that may have access to personal information. 

The subjects who can access the personal information of customers fall into one of the following cases:

• Company employees
• Partners who have signed a contract to perform a part of the company’s service. These partners will receive information according to the contract agreement (it can be a part or all of the information depending on the contract terms) to assist users in using the service provided by the company. 

Information of the unit collecting, managing information and supporting customers:

• Pine Village
• Cau Dat Village, Xuan Truong Ward, Da Lat City, Lam Dong Province, Vietnam
• Tax code:
• Hotline: +84 939 030 508
• Email: hello@pinevillage.com.vn

Ways and means for customers to access and edit their data.

Customers can check their information by viewing the most recent order confirmation email. To edit personal information, customers can send an email to hello@pinevillage.com.vn or call the hotline at +84 939 030 508 to request.

Customers have the right to complain about the disclosure of personal information to a third party to Pine Village’s management. Upon receiving these feedbacks, Pine Village will confirm the information and is responsible for explaining the reason and guiding customers to restore and secure the information. Commitment to protect customer’s personal information The personal information of customers on this website is absolutely confidential according to Pine Village’s personal information protection policy. The collection and use of each customer’s information for other purposes is only performed when that customer agrees, except in cases prescribed by law. 

 Pine Village commit to:

• Not use, not transfer, not provide or disclose to any third party any personal information of the customer without their permission or consent, except in cases where the law stipulates otherwise.
• In case the server storing information is attacked by hackers resulting in the loss of customer’s personal data, Pine Village will be responsible for reporting the incident to the investigating authorities in a timely manner and notifying the customers.
• Absolutely secure all online transaction information of customers, including invoice information.